{"id":17173,"date":"2019-12-19T13:16:14","date_gmt":"2019-12-19T13:16:14","guid":{"rendered":"https:\/\/www.leadingx.com\/case-studies\/fuehren-und-dienstleistung-mit-freude\/"},"modified":"2020-06-07T13:29:29","modified_gmt":"2020-06-07T11:29:29","slug":"leading-and-service-with-pleasure","status":"publish","type":"case_studies","link":"https:\/\/leadingx.huber-online.at\/en\/case-studies\/leading-and-service-with-pleasure\/","title":{"rendered":"LEADING and SERVICE with PLEASURE"},"content":{"rendered":"<h3><\/h3>\n<p>&nbsp;<\/p>\n<h3>Customer-enthusiasm through employee-enthusiasm you can only &#8216;light a fire&#8217; if you have the spark within yourself<\/h3>\n<p>&nbsp;<\/p>\n<h4>Starting position<\/h4>\n<ul>\n<li>Group of Wellness\/Spa hotels<\/li>\n<li>challenging environment with ambitious goals and focus on service<\/li>\n<li>changes in personnel, in management and with employees<\/li>\n<\/ul>\n<p>&nbsp;<\/p>\n<h4>Goal<\/h4>\n<ul>\n<li>service with pleasure<\/li>\n<li>the best Spa-resort in the alps<\/li>\n<li>emotional customer-loyalty through sincerity and warmth<\/li>\n<li>surprisingly different, first class quality service &#8211; well worth the money<\/li>\n<li>customer-enthusiasm through exceeding expectations<\/li>\n<li>the basis for this is employee- enthusiasm -as- you can only &#8216;light a fire if you have the &#8216;spark&#8217; within yourself<\/li>\n<li>managers live by the agreed values and are &#8216;role-models&#8217; in dealing with employees and customers alike<\/li>\n<li>lower fluctuation and employee-loyalty<\/li>\n<\/ul>\n<p>&nbsp;<\/p>\n<h4>Process and interventions<\/h4>\n<ul>\n<li>\u00a0Workshop: leading with pleasure for the top-management<\/li>\n<li>various modules of the LeadingXacademy, for the top-management<\/li>\n<li>team-workshop &#8211; for all the management: &#8220;leading with the power of opposites&#8221;<\/li>\n<li>individual coaching<\/li>\n<li>large group-event for employees and team leaders<\/li>\n<li>contents of service with pleasure<\/li>\n<li>leading with pleasure<\/li>\n<li>the innovative leading-personality<\/li>\n<li>the power of opposites<\/li>\n<li>winning together through communication and team-spirit<\/li>\n<li>everyone is different &#8211; all are the same: typifying, four elements<\/li>\n<li>Act &#8216;creative-active&#8217; with challenges, change and alterations<\/li>\n<li>Performance on Video<\/li>\n<li>Performance on video<\/li>\n<li>the mix of various methods allows the participants, instead of\u00a0 holding on, to so far usual role-patterns and behaviour,to get involved within the team and reflect on their own behavioural-patterns. The individual experiencing of the contents, allows everyone, to acquire individually relevant knowledge.<\/li>\n<li>the instant use of what was learned, ensures an above average practice-transfer<\/li>\n<\/ul>\n<p>&nbsp;<\/p>\n<h4>Result, Magic<\/h4>\n<ul>\n<li>Team-spirit<\/li>\n<li>clear two-digit turnover-growth<\/li>\n<li>Agile reacting to challenges and innovation<\/li>\n<li>&#8220;Thank you for the possibility to experience this seminar and make use of it in my private as well as professional development&#8221; MG<\/li>\n<\/ul>\n","protected":false},"featured_media":0,"template":"","tags":[],"class_list":["post-17173","case_studies","type-case_studies","status-publish","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.1.1 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>LEADING and SERVICE with PLEASURE<\/title>\n<meta name=\"description\" content=\"Customer-enthusiasm through employee-enthusiasm you can only &#039;light a fire&#039; if you have the spark within yourself. 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